Instructional Technology Helpdesk

Aspen & Chromebook Help

Login Issue with Aspen Family Portal: This includes new account requests, password issues, or being locked out of your family portal account. Call your student’s school and speak with a secretary. They will assist you with a password reset. If they are unable to help, they will create a HelpDesk ticket and someone from IT will assist you with your issue.

Chromebook Issue: This includes both hardware issues, connection issues, or application issues. In some cases, the IT department may try to correct the issue remotely. Call your student’s school. The secretary will create a Helpdesk ticket to resolve the issue. The Chromebook will need to be dropped off at Quinn School after the ticket has been created. The guardian will be contacted to pick-up the Chromebook at Quinn School.

If you need to call your student’s school, please use one of the numbers below. Call the school and speak with a secretary in the school. 

If you are having an issue with Aspen, you should include the following information when you speak to a secretary from the building.

Once the Helpdesk receives your request for Chromebook assistance, we will do the following:

We appreciate everyone’s patience as we try to handle the tremendous amount of helpdesk tickets that we receive on a daily basis. 

WWPS Help Files & Directions

Click on the folders to the left to access WWPS Aspen print or video directions.